Photo Printing Help & Order Info
Have questions about printing, shipping, or file formats? Find answers to common questions about our process, quality, custom orders and returns.
Got questions? We’ve got answers. Below you’ll find everything you need to know about printing, delivery, formats, and more. Still need help? Contact us anytime — we’re happy to assist!
🖼️ Printing Quality
What kind of print quality can I expect?
We use professional-grade printers and premium photo paper to ensure sharp detail and vibrant colors. Every order is personally checked by Ella before it ships.
Can I preview my order before it’s printed?
Yes! We can send a digital proof upon request. Just leave a note during checkout or contact us after uploading your photos.
🚚 Delivery & Shipping
Q: How long does delivery take?
A: Standard delivery takes 3–5 business days within the U.S. Expedited options are available during checkout. International shipping is also available upon request.
Q: Do you offer local pickup?
A: Yes! If you’re nearby, you can pick up your order from our studio (by appointment). You’ll see pickup as an option at checkout.
Q: Can I track my order?
A: Absolutely. Once your order ships, you’ll receive a tracking number via email.
🔁 Returns & Reprints
Q: What if my order arrives damaged or isn’t right?
A: We want you to love your prints. If your order is damaged or there’s a printing issue, we’ll reprint it for free. Please contact us within 7 days of delivery.
Q: Do you offer refunds?
A: Because prints are custom-made, we typically offer reprints instead of refunds. However, if you’re truly unhappy, reach out — we’ll make it right.
💾 Supported File Formats
Q: What formats can I upload?
A: We accept JPG, PNG, and TIFF. For best results, upload high-resolution images (300 DPI recommended).
Q: Can I print photos from my phone?
A: Absolutely! Mobile photos print beautifully when taken with good lighting and quality. Just upload directly from your device.
Q: Do you resize or crop photos?
A: We adjust for size and layout, but we’ll never crop important parts. If a crop is needed, we’ll send a proof for approval or follow your notes.
✏️ Custom Orders
Q: Can I request a custom size or product?
A: Yes! Just send us a message with your idea and we’ll do our best to bring it to life.
Q: Can you help design layouts for photo books or collages?
A: Definitely. We offer layout design support for photo books, albums, and framed collages. Let us know your preferences when placing an order.
Q: Do you offer branding for photographers or businesses?
A: We do! Ask us about custom packaging, logo inserts, or white-label delivery for your studio or event.
